Deliveroo takeaway review – Pt. 1 – The Hellenic Eatery, Cardiff

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The first time I tried Deliveroo, it was the night before I had all of my wisdom teeth removed and so I wanted something big and greasy for my ‘last supper’ before having to live off mashed potato, Ready Brek and yoghurt for the next two weeks. In reality, I’ve recovered much more quickly than expected – so much so, that I’ve already been back to Deliveroo again to try some food from Gourmet Burger Kitchen. I’ll be reviewing this on my blog later this week.

Deliveroo is Cardiff’s new premium restaurant food delivery service. Since arriving in Cardiff four months ago, not only has Deliveroo delivered burgers to Professor Green and his entourage when they performed in the city recently, but it has transformed how the people of Cardiff dine by delivering quality food from local independent and chain restaurants direct to people’s doors.

With customer numbers doubling in the last month, Deliveroo now works with over 40 local restaurants including Hokkei, Bagel and Burger Kitchen, Carluccio’s and Purple Poppadom.

Delivering across Cardiff via a fleet of branded mopeds and electric bikes, food orders and payment are all processed online or on the Deliveroo app. By entering a postcode and a preferred time slot, customers can view a list of local establishments offering food within the delivery zone. This includes the option to schedule orders up to one day in advance or receive food as soon as possible between 12pm and 11pm – with an average delivery time of just 32 minutes.

Since being established in 2013, Deliveroo has expanded into several cities throughout the UK and Europe including London, Bristol, Nottingham, Oxford, Manchester, Berlin , Dublin and Paris, to name just a few.

My housemate James and I placed our order on the Deliveroo website at around 9.50pm on a Thursday evening, and our order was with us by 10.15pm – a total wait of just 25 minutes! After much deliberation, we eventually chose to order from The Hellenic Eatery, a traditional Greek restaurant based on Crwys Road, Cardiff.

To start, we shared ‘The Hellenic Eatery’ Feta (£5); fried feta cheese wrapped in filo pastry, soaked in subtle honey and vinegar dressing and topped with sesame seeds. We were really impressed by how big this was for only £5; it was the perfect size to share between two people.

I’ve tried tiropitakia (feta cheese filo pastry parcels) before in PiPi’s Greek Restaurant on Caroline Street, Cardiff (sadly now closed) and even had a go at making my own once, but this was on a completely different scale! The addition of honey and vinegar brought a different, much sweeter taste to the dish, whilst the sesame seeds made for a tasty finishing touch.

Greek feta cheese pastry

In addition, we shared a portion of grilled halloumi cheese served with pitta bread, also very reasonably priced at £5. I love halloumi cheese. A Cypriotic semi-hard, unripe brined cheese made from both goat’s and sheep’s milk, halloumi has a delicious, salty taste and slightly chewy texture. It tasted even better paired with the fresh, soft pitta bread.

And of course, no Greek meal would be complete without olives, so we ordered some to share at £2.50. These were large, Kalamata olives and they tasted quite bitter, so I didn’t eat too many of those; I tend to prefer green olives.

Greek pitta and halloumi with olives

For our main courses, neither of us could resist the sound of the ‘Merida’ (Greek sausage) served in a large foul tray with tzatziki (yoghurt and mint), chips, tomatoes, red onions and pitta bread (£7.50).

Juicy and succulent, the sausage was fairly large and had a delectable, smokey flavour. The pitta bread tasted irrestible with the juices from the sausage soaked into it, dunked into some of the smooth, minty tzatziki. Meanwhile, the chips were golden brown and crispy, topped with a slightly spicy, mouth-watering seasoning.

Greek Merida sausage, The Hellenic Eatery

We both absolutely loved our food and I’m already planning my first visit to The Hellenic Eatery restaurant for a ‘proper’, sit-down meal in person.

So, what’s not to like about Deliveroo? Well, it’s all well and good to be working with 40 restaurants, but the opening times for some of these restaurants are quite limited and not all the restaurants are available to order from at all times. Checking on the app right now, 17 restaurants are open – so,  you’re not exactly spoilt for choice when you compare this to the likes of Just Eat.

Another thing I don’t like about Deliveroo is the delivery charge. At £2.50 per order, the delivery fee is quite expensive in comparison to independent takeaways and to the popular Just Eat delivery service, which has no flat rate unless set by the restaurant. If you’re ordering with friends then this is easily split, but it might put me off ordering from Deliveroo if I was dining alone.

Furthermore, if you spend under £15 you’ll be asked to pay a £2 surcharge in addition to the £2.50 delivery fee.

For me, however, Deliveroo’s focus on premium, quality restaurants is a big selling point because I don’t see the point in treating yourself to a takeaway unless you know it’s going to taste fantastic. Unfortunately, I’ve had one too many bad experiences with the quality of food I’ve purchased from several restaurants on Just Eat in the past. So I’ll be sticking to Deliveroo for my takeaway food orders in future, even if it does mean paying that little bit extra!

Click here to get £4 off your first Deliveroo order

If you enjoyed my Deliveroo review, check out my post on Gourmet Burger Kitchen (also ordered from Deliveroo). 

 

Deliveroo provided me with a complimentary voucher in return for writing this review. However, this has not influenced my opinion in any way.

 

 

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19 Comments

  1. December 14, 2015 / 10:03 pm

    I love the idea of getting my favourite restaurants on delivery. This sounds right up my street. x

  2. December 14, 2015 / 10:08 pm

    This sounds like such a great idea if you live in Cardiff. I’m just outside in the Vale so no delicious treats for me 🙁

  3. December 14, 2015 / 10:35 pm

    I have this app on my phone after hearing about it a little while ago, but it has not been launched in my area yet but hopefully one day it will x

  4. December 14, 2015 / 11:30 pm

    That is such a wonderful idea! I need that app in my life since I’m a foodie 😀

    • December 20, 2015 / 1:15 am

      Oh yes, you should definitely see if they deliver in your area.

  5. Emma
    December 14, 2015 / 11:34 pm

    I’ve seen these delivery riders with the big boxes on their backs near where I live. I am going to have to try them out for sure!

    • December 20, 2015 / 1:20 am

      Yes, that’s them 🙂 I think they have scooters and bicycles, from what I’ve seen. Seems quite eco-friendly. I love their service!

  6. December 15, 2015 / 12:27 am

    This resturant looks amazing I love the sound of the Filo cheese parcels and halluumoi.

    • December 20, 2015 / 1:14 am

      It was really good – the entire meal was just so tasty and authentic!

  7. December 15, 2015 / 2:31 am

    Ohh I’ve not heard of Deliveroo before, I’m going to have to check it out as I keep hoping certain local takeaways will pop up on these apps 🙂 x

  8. December 15, 2015 / 3:53 am

    I really wish Deliveroo was available where I live as it is definitely a service that I would utilise myself xxx

  9. December 15, 2015 / 8:43 am

    I love the fact there are more and more delivery services popping up, it’s a shame about the delivery charge but they may realise it’s not competitive compared with other companies and reduce it. Your food looked delicious.

  10. December 15, 2015 / 9:10 am

    We have some amazing options through Deliveroo here in Manchester and I love being able to have food delivered from some of my favourite restaurants, rather than just the usual kebab places.

  11. Natasha Mairs
    December 15, 2015 / 10:47 am

    sound quite good. But I prefer to order direct to the restaurant or takeaway, much easier. But the place you had your food from sound amazing! wish there was one like this close to where I live

  12. December 15, 2015 / 2:58 pm

    I haven’t heard of Deliveroo before – living in rural Pembrokeshire we don’t have any of the national delivery companies. The food sounds and looks great. Kaz x

  13. December 15, 2015 / 3:53 pm

    These looks very yummy. I will look this up.

  14. December 16, 2015 / 12:16 am

    I’ve never heard of this service before but we hardly ever have takeaways so this might be the reason why 🙁

  15. December 17, 2015 / 5:59 am

    This sounds like such a great idea! I live out in the sticks, and there aren’t many places that deliver here. It would be lovely to have this kind of choice of takeaway

    • December 20, 2015 / 1:04 am

      They have been going for a few months in Cardiff. I used Just Eat to order takeaways online before, but now I find myself using Deliveroo because some of the takeaways on Just Eat are a bit dodgy!

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