The first time I tried Deliveroo, it was the night before I had all of my wisdom teeth removed and so I wanted something big and greasy for my ‘last supper’ before having to live off mashed potato, Ready Brek and yoghurt for the next two weeks. In reality, I’ve recovered much more quickly than expected – so much so, that I’ve already been back to Deliveroo again to try some food from Gourmet Burger Kitchen. I’ll be reviewing this on my blog later this week.
Deliveroo is Cardiff’s new premium restaurant food delivery service. Since arriving in Cardiff four months ago, not only has Deliveroo delivered burgers to Professor Green and his entourage when they performed in the city recently, but it has transformed how the people of Cardiff dine by delivering quality food from local independent and chain restaurants direct to people’s doors.
With customer numbers doubling in the last month, Deliveroo now works with over 40 local restaurants including Hokkei, Bagel and Burger Kitchen, Carluccio’s and Purple Poppadom.
Delivering across Cardiff via a fleet of branded mopeds and electric bikes, food orders and payment are all processed online or on the Deliveroo app. By entering a postcode and a preferred time slot, customers can view a list of local establishments offering food within the delivery zone. This includes the option to schedule orders up to one day in advance or receive food as soon as possible between 12pm and 11pm – with an average delivery time of just 32 minutes.
Since being established in 2013, Deliveroo has expanded into several cities throughout the UK and Europe including London, Bristol, Nottingham, Oxford, Manchester, Berlin, Dublin and Paris, to name just a few.
My housemate James and I placed our order on the Deliveroo website at around 9.50pm on a Thursday evening, and our order was with us by 10.15pm – a total wait of just 25 minutes! After much deliberation, we eventually chose to order from The Hellenic Eatery, a traditional Greek restaurant based on Crwys Road, Cardiff.
To start, we shared ‘The Hellenic Eatery’ Feta (£5); fried feta cheese wrapped in filo pastry, soaked in subtle honey and vinegar dressing and topped with sesame seeds. We were really impressed by how big this was for only £5; it was the perfect size to share between two people.
I’ve tried tiropitakia (feta cheese filo pastry parcels) before in PiPi’s Greek Restaurant on Caroline Street, Cardiff (sadly now closed) and even had a go at making my own once, but this was on a completely different scale! The addition of honey and vinegar brought a different, much sweeter taste to the dish, whilst the sesame seeds made for a tasty finishing touch.
In addition, we shared a portion of grilled halloumi cheese served with pitta bread, also very reasonably priced at £5. I love halloumi cheese. A Cypriotic semi-hard, unripe brined cheese made from both goat’s and sheep’s milk, halloumi has a delicious, salty taste and slightly chewy texture. It tasted even better paired with the fresh, soft pitta bread.
And of course, no Greek meal would be complete without olives, so we ordered some to share at £2.50. These were large, Kalamata olives and they tasted quite bitter, so I didn’t eat too many of those; I tend to prefer green olives.
For our main courses, neither of us could resist the sound of the ‘Merida’ (Greek sausage) served in a large foul tray with tzatziki (yoghurt and mint), chips, tomatoes, red onions and pitta bread (£7.50).
Juicy and succulent, the sausage was fairly large and had a delectable, smokey flavour. The pitta bread tasted irrestible with the juices from the sausage soaked into it, dunked into some of the smooth, minty tzatziki. Meanwhile, the chips were golden brown and crispy, topped with a slightly spicy, mouth-watering seasoning.
We both absolutely loved our food and I’m already planning my first visit to The Hellenic Eatery restaurant for a ‘proper’, sit-down meal in person.
So, what’s not to like about Deliveroo? Well, it’s all well and good to be working with 40 restaurants, but the opening times for some of these restaurants are quite limited and not all the restaurants are available to order from at all times. Checking on the app right now, 17 restaurants are open – so, you’re not exactly spoilt for choice when you compare this to the likes of Just Eat.
Another thing I don’t like about Deliveroo is the delivery charge. At £2.50 per order, the delivery fee is quite expensive in comparison to independent takeaways and to the popular Just Eat delivery service, which has no flat rate unless set by the restaurant. If you’re ordering with friends then this is easily split, but it might put me off ordering from Deliveroo if I was dining alone.
Furthermore, if you spend under £15 you’ll be asked to pay a £2 surcharge in addition to the £2.50 delivery fee.
For me, however, Deliveroo’s focus on premium, quality restaurants is a big selling point because I don’t see the point in treating yourself to a takeaway unless you know it’s going to taste fantastic. Unfortunately, I’ve had one too many bad experiences with the quality of food I’ve purchased from several restaurants on Just Eat in the past. So I’ll be sticking to Deliveroo for my takeaway food orders in future, even if it does mean paying that little bit extra!
If you enjoyed my Deliveroo review, keep an eye out for my follow-up post on Gourmet Burger Kitchen (also ordered from Deliveroo).
Deliveroo provided me with a complimentary voucher in return for writing this review. However, this has not influenced my opinion in any way.